Overview

This page explains how to sign in to Coinbase Pro safely, why security steps matter, and what to do if sign-in fails. The guidance covers password hygiene, two-factor authentication, device and network safety, and step-by-step recovery processes. Follow these recommendations to reduce risk and keep your account secure.

Before you sign in: security checklist

  • Use a strong, unique password that you only use for your exchange account.
  • Enable multi-factor authentication (MFA) — preferably an authenticator app (TOTP) rather than SMS when possible.
  • Keep your primary email secure with MFA and a unique strong password.
  • Update your device OS and browser to the latest stable versions to reduce vulnerabilities.
  • Avoid public Wi-Fi for logins; if you must use one, use a trusted VPN provider first.

How to sign in (step-by-step)

  1. Open the Coinbase Pro app or visit the official site and ensure the URL is correct before entering credentials.
  2. Enter your registered email address and password.
  3. If MFA is enabled, provide the secondary factor — a code from your authenticator app or your hardware key.
  4. Confirm any email prompts from Coinbase Pro if an extra verification step appears.
  5. Set up a device alias for trusted devices when prompted, and only mark devices you control as trusted.
Tip: Use a hardware security key (FIDO2 / U2F) if you perform high-volume trading or hold sizable balances. Hardware keys provide stronger protection against phishing than codes alone.

Troubleshooting common login issues

Wrong password

If you cannot remember your password, use the official "Forgot password?" flow on the Coinbase Pro sign-in page. The service will email password reset instructions to the account's registered email. If you don’t receive the email, check spam folders and verify you’re using the correct email address.

Lost or reset MFA device

If you lose access to your authenticator app or hardware key, use the account recovery options provided by Coinbase Pro. This commonly requires identity verification and proof of account ownership. Prepare any identity documents and records of recent transactions to speed verification.

Suspicious sign-in or lockouts

If you receive alerts about unfamiliar sign-ins or your account is locked, immediately change your password and contact official Coinbase Pro support. Do not share codes, passwords, or screenshots of secure screens in public or with unknown parties.

Advanced safety practices

  • Use a dedicated, strong password manager to generate and store credentials securely.
  • Consider a hardware wallet for long-term holdings; exchanges are for trading and convenience, not custody best-practice for all funds.
  • Review your account’s activity and device management page regularly to remove unrecognized sessions.
  • Be wary of phishing attempts: always check sender email addresses and do not click links in unsolicited messages.

What to prepare if you need recovery

Recovery can be faster if you collect the following before contacting support: the exact email address registered to the account, the date of account creation (approximate month/year is often sufficient), recent transaction IDs or amounts, and snapshots of ID documents if requested during identity verification. Support might ask about 2FA backup codes if you saved them.

Short FAQ

Can I use SMS for 2FA?

SMS is supported but less secure than an authenticator app or hardware key — use app-based TOTP or hardware keys for better protection.

How do I confirm I'm on the real site?

Check the domain carefully, use bookmarks for frequent logins, and inspect the SSL certificate (click the padlock in the browser address bar) to ensure the connection is secure and the domain matches the official Coinbase Pro site.

What if I suspect fraud?

Immediately change passwords and enable stronger MFA if not already active. Contact Coinbase Pro support through the official website and report any unauthorized transactions to your bank or card issuer if applicable.

Example quick checklist you can follow

1. Confirm official site URL. • 2. Enter email + password. • 3. Provide MFA code or hardware key. • 4. Verify email alert (if sent). • 5. Review active sessions & recent activity.

Final notes

Signing in is simple, but account security requires continual attention. Prioritize MFA, a unique strong password, and careful device hygiene. If you maintain best practices and prepare recovery materials in advance, you’ll reduce downtime and risk if anything goes wrong.